Privacy Policy

1. Introduction

Healthville Pharmacy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pharmacy services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Identity & Contact Information: Name, date of birth, email address, phone number, and mailing address.
• Health & Medical Information: Prescriptions, medical history, diagnoses, medications, and other health-related data you provide when using our pharmacy services.
• Payment Information: Credit/debit card numbers, bank account details (for ACH), and billing address. Payment data is processed through secure third-party processors and is not stored on our servers.
• Account Credentials: Username and encrypted password for your patient or provider portal account.
• Usage Data: Pages visited, browser type, IP address, referring URLs, and other diagnostic data collected automatically through cookies and similar technologies.
• Communications: Messages you send us through the portal, email, or contact forms.

3. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship prescription orders.
• Verify your identity and maintain your account.
• Communicate with you about orders, refills, and account updates.
• Provide pharmacist consultations and clinical support.
• Process payments and prevent fraud.
• Comply with applicable laws, regulations, and licensing requirements.
• Improve our website, services, and user experience.
• Send administrative communications (e.g., order confirmations, refill reminders) — not marketing without your consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With your prescribing physician or clinic to coordinate care and verify prescriptions.
• Service Providers: With trusted vendors who assist with payment processing, shipping, email delivery, and IT infrastructure — bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, regulatory authority, or to protect the safety of any person.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.
• With Your Consent: Any other disclosure only with your explicit written authorization.

5. HIPAA and Protected Health Information

As a licensed pharmacy, Healthville Pharmacy is a HIPAA-covered entity. All protected health information (PHI) — including prescriptions, medical history, and health-related communications — is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Please review our separate Notice of Privacy Practices for a full explanation of your rights regarding your health information.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our website.
• Encrypted storage of sensitive data at rest.
• Role-based access controls limiting PHI access to authorized personnel only.
• Regular security audits and vulnerability assessments.
• Employee training on HIPAA compliance and data privacy.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These may include:

• Essential cookies: Required for the website to function (session management, authentication).
• Analytics cookies: Help us understand how visitors interact with our site (e.g., pages visited, time spent).

You may disable cookies through your browser settings; however, some features of the site may not function properly.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements.
• Portability: Request a machine-readable copy of your data.
• Opt-Out: Opt out of non-essential communications at any time.

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian involvement. We do not knowingly collect personal information from minors without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact our Privacy Officer: