Notice of Privacy Practices

Treatment

We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. For example, we may disclose your PHI to your prescribing physician to fill or verify a prescription, or to a specialist providing follow-up care.

Payment

We may use and disclose your PHI to obtain payment for services. For example, we may submit your prescription information to your insurance company for reimbursement.

Healthcare Operations

We may use and disclose your PHI to support our business operations, including quality assessment, employee training, accreditation, licensing, and audits. For example, we may review PHI to evaluate staff performance.

Appointment Reminders and Refill Notifications

We may use your PHI to contact you with reminders about prescription refills or to notify you when your order is ready for pickup or has been shipped.

As Required by Law

We will disclose your PHI when required to do so by federal, state, or local law, including to report certain communicable diseases, respond to court orders, or comply with regulatory audits.

Public Health Activities

We may disclose your PHI to public health authorities for activities such as disease surveillance, product recalls, or reporting adverse reactions to medications.

Health Oversight Activities

We may disclose PHI to government agencies for oversight activities authorized by law, including audits, investigations, and inspections by the DEA, state pharmacy boards, or other regulatory bodies.

Serious Threats to Health or Safety

We may use or disclose your PHI if we believe in good faith that doing so is necessary to prevent or lessen a serious and imminent threat to you or others.

Business Associates

We may share your PHI with third parties (business associates) that perform services on our behalf, such as billing companies, IT vendors, and shipping partners. We require these parties to protect your PHI through Business Associate Agreements.

Right to Inspect and Copy

You have the right to inspect and obtain a copy of your PHI that we maintain. To request access, submit a written request to our Privacy Officer. We may charge a reasonable fee for copies. We will respond within 30 days.

Right to Amend

If you believe your PHI is incorrect or incomplete, you may request an amendment. Submit your request in writing with a reason. We may deny the request under certain circumstances and will explain any denial in writing.

Right to an Accounting of Disclosures

You have the right to request a list of disclosures we have made of your PHI for purposes other than treatment, payment, or healthcare operations during the past six years. We will provide one accounting per year at no charge.

Right to Request Restrictions

You may request restrictions on how we use or disclose your PHI for treatment, payment, or operations. We are not required to agree to your request unless it involves a disclosure to a health plan for services you have paid for in full.

Right to Request Confidential Communications

You may request that we communicate with you about your health matters using alternative means or locations (e.g., use a different phone number or address). We will accommodate reasonable requests.

Right to a Paper Copy of This Notice

You may request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.